Deliver exceptional customer experiences with faster, smarter support.
Effortlessly scale support and reduce overhead while giving every customer a personalized touch.
Business Impact
Up to 70% reduction in support workload
Let AI resolve common issues instantly, freeing up your human team for high-value conversations.
24/7 availability
Never miss a support request. Your AI assistant handles questions day or night.
Faster resolution times
Auto-handle FAQs, process returns, and direct customers with zero wait time.
Improved CSAT & NPS
Happier customers = better reviews and higher retention.
Lower support costs
Automate repetitive tasks and scale without growing your team.
Key Features for Support Teams
AI-Powered Conversations
Train the bot with your help docs, website, or knowledge base. It can answer questions, resolve issues, or escalate when needed.
Auto-Scheduling & Callbacks
When a human is needed, the AI can book a call or follow-up directly into your team’s calendar—no friction.
Smart Intake Forms
Use dynamic AI forms to gather order details, account info, or issue summaries before routing to a rep.
Omni-channel Support
Handle support on live chat, SMS, Facebook Messenger, WhatsApp, email, and voice - all from one place.
Analytics & Feedback Loops
Track resolution time, customer satisfaction, and issue trends with real-time reports and feedback tracking.
CRM & Ticketing in Vix
Sync with your CRM or helpdesk (e.g., HubSpot, Zendesk) to log tickets, update profiles, or create tasks automatically.
Reputation Management
AI can prompt happy customers to leave reviews, helping boost your online presence.
With Vix, you provide instant, scalable support that builds loyalty, cuts costs, and keeps your team focused on high-value work.
Discover how AI can transform your support in just 30 minutes.
See what VixHQ can do for you.
Let's scale your business today!
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