VIX HQ LLC provides VixHQ. This policy describes the pilot information and support program, not an active autonomous customer agent. Contact [email protected] with privacy questions.
When you contact us or request SMS support, we collect the contact details and business information you provide, including contact details for team members you ask us to add, your request and conversation history, and any consent or opt-out record. Do not send passwords, payment-card details, Social Security numbers or other sensitive credentials by text or email. Separate secure connection methods must be used when a service needs account access.
We use this information to respond to your request, discuss and support your setup, record your messaging preferences, and maintain the security and operation of the service. We do not use consent to service messages as permission for marketing texts.
We may provide information to service providers that help deliver communications, store support records or operate the service, as needed to carry out your request. We may also disclose information when required by law. We do not sell personal information. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text-message originator opt-in data and consent will not be shared with third parties, except with providers necessary to deliver the messaging service.
We keep information for the time needed to handle your request, operate the service, maintain consent and opt-out records, and meet legal requirements. Email [email protected] to request access, correction or deletion. Some information may need to be kept for legal or opt-out compliance. There is no in-app deletion feature promised by this policy.
SMS support is optional. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. You can also contact [email protected]. Opting out of SMS does not stop you from contacting us by email.
We will post an updated policy when our practices change. The published policy will show its actual effective date.