What CIOs and CTOs Are Getting Right About Voice AI in 2025
In 2025, CIOs and CTOs are redefining what modern enterprise infrastructure looks like with Voice AI at the core.
Tech leaders are no longer just evaluating AI they're implementing it, scaling it, and using it to solve operational bottlenecks, support demands, and workforce challenges. And they’re doing it with speed and precision thanks to no-code platforms like Vix, which make building and deploying AI Support Agents easier than ever.
Here’s what smart CIOs and CTOs are doing differently and why it’s driving big results.
1. Prioritizing Voice in the AI Stack
While chatbots have become table stakes, CIOs are moving upstream with AI Agents for voice automating high-volume, high-cost interactions that traditionally required human reps.
Voice remains the preferred channel for complex issues
Voice AI handles everything from scheduling to order tracking
It integrates with CRMs and data sources to personalize each call
2. Choosing Platforms That Don’t Require Developers
The days of waiting on dev teams to launch AI are over. Tech executives are leveraging no-code tools like Vix that allow business teams to:
Build AI workflows in a drag-and-drop interface
Deploy agents across voice, email, SMS, and chat
Launch fast without the traditional IT backlog
Outcome: Faster time to value, lower deployment cost, and operational agility.
3. Deploying AI to Solve Real, Measurable Problems
Top CIOs and CTOs aren’t chasing AI hype they’re solving:
Support team overload and burnout
Lead routing delays
After-hours service gaps
Inconsistent messaging across channels
AI for businesses is being used to automate Tier 1 calls, qualify leads, and support global customers 24/7 with consistent brand voice and data-backed decisions.
4. Designing for Omnichannel from the Start
Enterprise IT leaders understand that AI needs to work across all communication channels not just one.
With Vix, CIOs are enabling agents that operate seamlessly across:
Voice for inbound/outbound calls
SMS for quick follow-ups and alerts
Email for transactional support
Chat for web-based engagement
Result: Unified service experiences that customers trust.
5. Tracking ROI and Scaling Fast
Smart executives are using built-in analytics to track performance and prove the ROI of Voice AI.
Reduced average handle time
Increased first-call resolution
Fewer escalations and transfers
Higher CSAT and NPS scores
As soon as results are validated, CIOs are scaling use cases across departments from customer service to sales to HR support.
Why CIOs Choose Vix for Voice AI
Vix was built for enterprise leaders who want powerful, scalable, and easy-to-deploy AI agents:
No-code platform for rapid AI agent creation
Omnichannel support including voice, email, SMS, and chat
Prebuilt integrations with CRMs, helpdesks, and calendars
Real-time analytics for tracking business impact
Enterprise-ready architecture with customizable workflows
Ready to Lead With Voice AI?
If you’re a CIO or CTO exploring Voice AI, you’re not just implementing a tool you’re building the foundation for scalable, intelligent service delivery.
Book a call with a Vix rep today to launch your first AI Agent for voice, email, and SMS built in minutes, with no developers required.
Visit VixHQ to get started and see how easy it is to bring enterprise-grade Voice AI to life.
