Case Study: How One Business Saved $100K in Support Costs Using AI
AI-Powered Cost Savings—Built in the Vix UI with No Code
Customer support is one of the biggest operational expenses for businesses. Managing a large team, handling repetitive inquiries, and maintaining 24/7 availability can drain resources and reduce profitability.
One company, struggling with rising customer support costs, turned to Vix AI for a solution. By deploying AI agents for chat, voice, email, and SMS, they automated 80% of their support interactions and saved $100K annually—all without coding or hiring additional staff.
Here’s how they reduced costs, improved response times, and enhanced customer satisfaction with Vix’s AI-powered automation.
The Problem: Rising Support Costs & Overloaded Agents
Before implementing AI, the company faced several challenges:
High labor costs from a large customer service team.
Long wait times due to an increasing volume of support tickets.
Repetitive inquiries (order tracking, FAQs, account issues) taking up valuable agent time.
Inconsistent response quality, leading to lower customer satisfaction.
Limited scalability, making it hard to handle peak demand without hiring more staff.
They needed a cost-effective solution that could automate responses, reduce agent workload, and scale support without additional expenses.
The Solution: Deploying AI Agents in the Vix UI
The company chose Vix’s no-code AI platform to automate their customer support across multiple channels. Within minutes, they set up:
AI chatbot support to handle common customer inquiries instantly.
AI agent for voice to answer and route incoming calls.
AI agent for email to automate responses and manage support tickets.
AI agent for SMS to send proactive updates and reminders.
Since Vix AI required no coding, their team activated AI-powered automation quickly—without IT involvement.
The Results: $100K Annual Savings & Faster Support
Within the first six months, the company saw dramatic improvements:
1. Reduced Customer Support Costs by 50%
AI handled 80% of routine inquiries, reducing the need for additional agents.
Eliminated overtime pay and extra staffing costs during peak hours.
Cut training expenses, as AI doesn’t require onboarding or retraining.
2. Faster Response Times & Happier Customers
AI chatbot support reduced average response time from 3 minutes to under 10 seconds.
AI agent for email resolved inquiries 30% faster than human agents.
AI agent for voice eliminated call wait times, improving customer satisfaction.
3. Improved Scalability Without Hiring More Staff
AI handled thousands of inquiries daily without additional payroll costs.
Support operations scaled instantly to meet demand without hiring new employees.
AI provided 24/7 support, ensuring customers received assistance anytime.
With Vix AI automating most of their support operations, the company saved $100K annually in staffing and operational costs—while improving customer experience.
Automate & Save on Customer Support—No Code Required
AI-powered automation is the key to cutting costs and improving customer service efficiency. With Vix’s no-code AI platform, businesses can deploy AI agents for chat, voice, email, and SMS in minutes—without IT teams or expensive custom development.
No coding. No hiring. Just AI-powered cost savings.
Contact Vix today to deploy your AI agent and start saving on customer support instantly.
