AI-Powered Virtual Concierge Services for Hotels & Resorts
Guests today expect more than just a comfortable room—they want on-demand service, personalized experiences, and instant access to hotel amenities and information.
That’s why forward-thinking hotels and resorts are turning to AI-powered virtual concierge services. These smart, automated agents assist guests throughout their stay—handling everything from check-in questions to dinner reservations.
With Vix, hospitality teams can easily create and launch these concierge experiences across voice, chat, SMS, and email—with zero coding required.
Why AI Concierge Services Are the Future of Guest Experience
AI is helping hotels offer seamless, always-available service that doesn’t rely on front desk capacity or phone lines. It’s efficient, scalable, and enhances both guest satisfaction and operational productivity.
Benefits of AI concierge services include:
24/7 access to hotel services and information
Faster response times to common guest requests
Increased upsells for spa, dining, or room upgrades
Reduced pressure on front desk and concierge staff
Personalized guest experiences across multiple channels
How Hotels & Resorts Use Vix AI Agents as Virtual Concierges
With Vix, everything happens through a user-friendly, drag-and-drop no-code UI. Launch your virtual concierge in minutes and customize it for your brand.
1. AI Chatbot Support for Guest Questions & Amenities
Provide instant answers to questions about pool hours, Wi-Fi access, and local recommendations
Help guests book spa treatments, activities, or restaurant reservations
Offer multilingual chat support for international guests
2. AI Agent for Email for Booking Confirmations & Upsells
Automatically send welcome emails with hotel details and amenities
Promote room upgrades, events, or dining packages
Follow up post-checkout to gather feedback and drive loyalty
3. AI Agent for SMS for Real-Time Communication
Allow guests to text for towels, maintenance, or room service
Send reminders for reservations, check-out times, or events
Provide quick links to hotel guides, maps, or digital keys
4. AI Agent for Voice for Hands-Free Guest Interaction
Answer calls with a friendly voice assistant for common inquiries
Help guests check reservation details or request services via phone
Route high-priority calls to on-site staff for immediate attention
Why Hotels and Resorts Choose Vix
Vix makes AI automation accessible to hotels of all sizes—from boutique stays to full-scale resorts.
With Vix, you get:
An easy to deploy AI agent on chat, SMS, email, or voice
A fully no-code platform anyone on your staff can manage
Custom branding and workflows tailored to your property
A centralized dashboard to monitor all guest interactions
Affordable, scalable AI support for SMBs in hospitality
Use Cases in Hospitality
Hotels and resorts are already using Vix AI agents to:
Automate 70%+ of concierge desk inquiries
Upsell amenities like late check-outs or dining specials
Deliver real-time service without adding staff
Offer multilingual support for global guests
Improve satisfaction and drive more 5-star reviews
Whether your goal is to modernize service or simply reduce staff workload, AI concierge agents help you stay ahead of guest expectations.
Ready to Launch Your Hotel's Virtual Concierge?
Delivering high-quality service doesn’t have to mean more staff or longer hours. With Vix, you can deploy an AI-powered concierge experience in minutes—no developers needed.
Contact Vix today to speak with a rep and build your custom AI concierge solution.
Modern hospitality starts here—easy, automated, and no code required.
