AI in Hotels: Automating Guest Support & Bookings
The hotel industry is built on service—but today’s guests expect fast, digital, and seamless experiences. Whether they’re checking availability, modifying a booking, or requesting room service, guests want answers instantly—and that’s not always possible with limited staff or traditional systems.
That’s where AI Support Agents come in.
With Vix, hotels can now automate guest support, booking inquiries, and post-stay communication using no-code AI agents—designed for chat, SMS, voice, and email—all without writing a single line of code.
Why Hotels Need AI Now More Than Ever
The modern guest journey starts online—and continues across multiple channels. From mobile booking to real-time support, automation is key to delivering consistent, high-quality service at scale.
AI helps hotels:
Respond to inquiries 24/7
Manage booking requests and modifications automatically
Reduce front desk workload
Improve guest satisfaction and engagement
Upsell services like room upgrades, spa treatments, or late check-out
How Hotels Use Vix to Automate Guest Services
Vix offers an intuitive, no-code interface that lets hospitality teams build and launch AI agents in just minutes—no technical expertise required.
1. AI Chatbot Support for Booking & FAQs
Automate answers to common questions about room types, availability, check-in/out times, and amenities
Assist with live bookings and upsells directly on your website or mobile app
Reduce phone and email volume by handling high-frequency requests via chat
2. AI Agent for Email for Booking Confirmations & Guest Outreach
Automatically send personalized booking confirmations, reminders, and upgrade offers
Trigger pre-arrival emails with useful information or add-on services
Collect guest feedback post-stay without any manual follow-up
3. AI Agent for SMS for Real-Time Notifications
Notify guests when rooms are ready, confirm spa bookings, or share dining specials
Allow guests to text for extra towels, housekeeping, or late check-out
Send satisfaction surveys or loyalty rewards after their stay
4. AI Agent for Voice for 24/7 Call Automation
Handle incoming calls with an AI voice assistant to answer basic inquiries
Allow guests to check reservation details, get directions, or request services
Route urgent calls to hotel staff while automating repetitive ones
Why Hotels Choose Vix
Vix is designed to make automation accessible—even for small and mid-sized hotels. Whether you're a boutique property or a growing hospitality group, Vix empowers your team with:
Easy to deploy AI Agent on any channel (chat, SMS, email, or voice)
No-code builder—create and launch workflows without developers
Customizable AI flows tailored to your guest experience
Centralized dashboard to manage all guest communications
Affordable and scalable AI support for SMBs
Real-World Use Cases
Hotels using Vix AI agents are already seeing:
Fewer missed bookings and faster response times
Increased revenue through automated upsells
Better guest reviews and loyalty program participation
Reduced pressure on front desk and customer service teams
From check-in to check-out, AI agents help you deliver smarter, faster, and more efficient service—while keeping the human touch where it matters.
Ready to Enhance Your Hotel’s Guest Experience?
AI is reshaping the hospitality industry—and Vix gives you the tools to stay ahead. Launch your own AI-powered support and booking system today using our intuitive, no-code platform.
Contact Vix now to speak with a rep and set up your custom AI agents for guest service, reservations, and more.
Simplify service. Delight guests. No code required.
